We can support customers in all 50 states and offer 7/24 support if needed.

Once becoming a customer of B.I.T.S, your support requests are routed through our ticket system. Tickets are responded to by the first available technician.

Customers are able to decide what response time they want. This keeps support costs affordable.

99% of tickets are responded to within 15 minutes. 99% of all support is completed remotely. On-Site visits are only required for hardware repair or replacement.